Review Frame customer privacy notice

Last updated: 7 November 2026

Consultations are created by ReviewFrame customers. If you are submitting a response to a consultation, ReviewFrame acts only as a data processor (subprocessor), on the instructions of the organisation running that consultation — we are not the controller of that data. We do not decide what personal information is collected from you, why it's collected, or the lawful basis for collecting it; those are decisions for the organisation running the consultation, and it is responsible for telling you about them. Please consult that organisation's own privacy notice or contact it directly about your response.

See our cookie policy for information about cookies.

Registered name: Product Reactor Ltd

For everything else in this notice — our relationship with our own customers, and visitors to our website — we are the controller of your personal data. For more information on controllers and their responsibilities please see the ICO's guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

You can contact us using our contact form.

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Payment details (including card or bank information for transfers and direct debits)
• Usage data (including information about how you interact with and use our website, products and services)
• Account access information
• Website user information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Account information, including registration details
• Information used for security purposes
• Marketing preferences
• Technical data, including information about browser and operating systems

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Payment details
• Account information
• Customer or client accounts and records
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

• Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure — You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing — You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is:

• Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

• Directly from you

How long we keep information

Information submitted by public visitors, such as consultation responses, is kept for up to 1 year.

Account holders can set their own data retention schedule for their account's projects and data within their account settings.

For more information on how long we store your personal information, or the criteria we use to determine this, please contact us using the details provided above.

Who we share information with

Data processors

Microsoft Azure
This data processor does the following activities for us: Website hosting and database management.

Others we share personal information with

• Organisations we're legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us using our contact form.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint