This standard is about the skills and knowledge needed for you to motivate colleagues in a food business.
Motivating colleagues to carry out objectives is important to the successful application of food business strategy, policy and plans. Communicating with and encouraging colleagues to become an integral part of the food business provides an empowered workforce with low turnover, absenteeism and disciplinary issues.
You will need the skills and knowledge to communicate organisational objectives, individual objectives and ensure colleagues understand the importance of their role to the success of the food business. You will also need the skills and knowledge to provide feedback to colleagues, encourage two way communication, listen and react to ideas and problems.
You will need to know and understand the different methods of communication and how they can be applied to situations across a food business. You will also need to know and understand the importance of a strategic communication policy and its effect on the success of the organisation.
This standard is for you if you work in food operations and/or supply operations and are involved in motivating people in a food business.
Performance criteria
You must be able to:
Communicate with and support colleagues
1. encourage a sense of belonging by communicating organisational strategy, policies, objectives and plans
2. set clear objectives and expectations for colleagues in line with food business strategy and business plans
3. confirm individuals understand that their objectives are key to the success of the food business
4. communicate changes to objectives, development plans or other relevant information affecting the food business
Value the work colleagues carry out
5. provide positive feedback to colleagues at all opportunities to do so
6. adhere to the organisational performance appraisal systems
7. provide learning and development opportunities in accordance with organisational standards
8. use existing and developing skills sets to broaden a job role
9. encourage colleagues to communicate new ideas, problems and challenges
10. listen and react when colleagues express ideas or problems
11. delegate colleagues to solve day to day problems within the limits of their authority
Knowledge and understanding
You need to know and understand
Motivating colleagues
1. why motivation is a vital factor in the success of a food business
2. how motivation can be used to support cultural development of the food business
3. the organisational strategy, policies, objectives and plans and why it is important to communicate these to colleagues
4. the organisational methods of communication and how to use them
5. what the organisational methods of appraisal are and how to carry them out
6. how to set clear objectives to colleagues and why it is important to do so
7. how individual objectives are key to the success of the overall food business success and why it is important to communicate this to colleagues
8. the importance of providing positive feedback to colleagues and how to do this
9. why it is important to provide learning and development opportunities
10. how to provide opportunities for broadening of a job role to utilise developing or existing skills sets
11. why it is important to encourage colleagues to communicate with you, providing feedback, new ideas or informing of problems and challenges
12. the organisational procedures for reacting to feedback, new ideas, problems and challenges and why it is important to adhere to them
13. what the organisational procedures for delegating authority to colleagues are and why it is important to adhere to them
Communicating in a food business
14. why it is important to have a strategic approach to internal and external communication
15. how to ensure a communication strategy is embedded in all policies, plans, procedures and methods of communication and why it is important to do so
16. the importance of communication in managing people and developing trust, openness and a sense of shared purpose in an organisation
17. the importance of two-way communication and the organisational procedures available to ensure this is carried out and acted upon where necessary
18. how communication can be used to influence organisational culture and organisational development plans
19. why it is sometimes appropriate to segment the audience, tailoring the method of communication to the audience and how to do this
20. the different methods and media available to facilitate communication in a food business, their advantages and disadvantages
21. how innovative technology can be used to aid communication and its advantages and disadvantages
22. the appropriateness of different methods, frequencies and tone of communication to different situations and how to apply them
23. why non-verbal communication must be recognised as an informal method of communication and its relative importance in influencing actions, behaviour and culture in a food business
IMPOM104 – Motivate colleagues in a food business
Overview
This standard is about the skills and knowledge needed for you to motivate colleagues in a food business.
Motivating colleagues to carry out objectives is important to the successful application of food business strategy, policy and plans. Communicating with and encouraging colleagues to become an integral part of the food business provides an empowered workforce with low turnover, absenteeism and disciplinary issues.
You will need the skills and knowledge to communicate organisational objectives, individual objectives and ensure colleagues understand the importance of their role to the success of the food business. You will also need the skills and knowledge to provide feedback to colleagues, encourage two way communication, listen and react to ideas and problems.
You will need to know and understand the different methods of communication and how they can be applied to situations across a food business. You will also need to know and understand the importance of a strategic communication policy and its effect on the success of the organisation.
This standard is for you if you work in food operations and/or supply operations and are involved in motivating people in a food business.
Performance criteria
You must be able to:
Communicate with and support colleagues
1. encourage a sense of belonging by communicating organisational strategy, policies, objectives and plans
2. set clear objectives and expectations for colleagues in line with food business strategy and business plans
3. confirm individuals understand that their objectives are key to the success of the food business
4. communicate changes to objectives, development plans or other relevant information affecting the food business
Value the work colleagues carry out
5. provide positive feedback to colleagues at all opportunities to do so
6. adhere to the organisational performance appraisal systems
7. provide learning and development opportunities in accordance with organisational standards
8. use existing and developing skills sets to broaden a job role
9. encourage colleagues to communicate new ideas, problems and challenges
10. listen and react when colleagues express ideas or problems
11. delegate colleagues to solve day to day problems within the limits of their authority
Knowledge and understanding
You need to know and understand
Motivating colleagues
1. why motivation is a vital factor in the success of a food business
2. how motivation can be used to support cultural development of the food business
3. the organisational strategy, policies, objectives and plans and why it is important to communicate these to colleagues
4. the organisational methods of communication and how to use them
5. what the organisational methods of appraisal are and how to carry them out
6. how to set clear objectives to colleagues and why it is important to do so
7. how individual objectives are key to the success of the overall food business success and why it is important to communicate this to colleagues
8. the importance of providing positive feedback to colleagues and how to do this
9. why it is important to provide learning and development opportunities
10. how to provide opportunities for broadening of a job role to utilise developing or existing skills sets
11. why it is important to encourage colleagues to communicate with you, providing feedback, new ideas or informing of problems and challenges
12. the organisational procedures for reacting to feedback, new ideas, problems and challenges and why it is important to adhere to them
13. what the organisational procedures for delegating authority to colleagues are and why it is important to adhere to them
Communicating in a food business
14. why it is important to have a strategic approach to internal and external communication
15. how to ensure a communication strategy is embedded in all policies, plans, procedures and methods of communication and why it is important to do so
16. the importance of communication in managing people and developing trust, openness and a sense of shared purpose in an organisation
17. the importance of two-way communication and the organisational procedures available to ensure this is carried out and acted upon where necessary
18. how communication can be used to influence organisational culture and organisational development plans
19. why it is sometimes appropriate to segment the audience, tailoring the method of communication to the audience and how to do this
20. the different methods and media available to facilitate communication in a food business, their advantages and disadvantages
21. how innovative technology can be used to aid communication and its advantages and disadvantages
22. the appropriateness of different methods, frequencies and tone of communication to different situations and how to apply them
23. why non-verbal communication must be recognised as an informal method of communication and its relative importance in influencing actions, behaviour and culture in a food business
Keywords: Food; drink; manufacturing; business; motivate; colleagues; communicate