Work with colleagues, suppliers, contractors and stakeholders in the utilities sector 

Overview 

This Standard is about working effectively with colleagues, suppliers, contractors and 
stakeholders . Stakeholders could include, but is not restricted to, representatives from utility 
companies, local authorities, statutory bodies or the emergency services.  

It includes communicating information, agreeing actions, responding to reasonable requests, 
carrying out any activities you have committed to, dealing with problems and recording 
interactions.  

This Standard is for anyone who works in the utilities sector. 

Performance criteria 

You must be able to: 

1. communicate with colleagues, suppliers, contractors and 
   stakeholders using accepted communication channels in line with 
   organisational procedures  
2.  communicate information that will be useful to colleagues, suppliers, 
   contractors and stakeholders and benefit your organisation at 
   appropriate times 
3. agree actions or activities with colleagues, suppliers, contractors and 
   stakeholders that support work in your area of responsibility  
4. carry out actions or activities for colleagues, suppliers, contractors 
   and stakeholders that you have committed to within agreed 
   timescales  
5. respond to reasonable requests from colleagues, suppliers, 
   contractors and stakeholders in a constructive way and at 
   appropriate times  
6. co-operate with colleagues, suppliers, contractors and stakeholders 
   to find effective ways to deal with work problems  
7. deal with problems with colleagues, suppliers, contractors and 
   stakeholders in line with organisational procedures
8. refer unresolved matters that could result in breakdown of working 
   relationships to appropriate people  
9. record interactions with colleagues, suppliers, contractors and 
   stakeholders in organisational information systems in accordance 
   with operational and organisational requirements  
10. use and store data about interactions with colleagues, suppliers, 
    contractors and stakeholders in line with organisational procedures 
    and legislation 

Knowledge and understanding

You need to know and  understand:   

1. the remit of your organisation and how the work of your organisation 
   fits into the industry as a whole  
2. the role of other organisations with whom you are working and how 
   they fit within the sector  
3. the types of organisations that you need to work with including 
   utilities, local authorities, statutory organisations, emergency 
   services  
4. the roles of colleagues, contractors, suppliers and other 
   stakeholders that you need to work with  
5. the image of the organisation and how your behaviour at work can 
   impact on that image  
6. how to deal with other people in a manner which promotes good will  
7. how to deal with groups and individuals with diverse roles and 
   responsibilities  
8. how to deal with colleagues, contractors, suppliers and other 
   stakeholders in different business environments  
9. how to recognise and deal with problems effecting working 
   relationships  
10. how to resolve problems that are affecting productivity and the 
    achievement of work goals 
11.  the lines of communications to be followed when communicating 
    information to colleagues, contractors, suppliers and other 
    stakeholders 
12. methods of communication including, oral, written and electronic and 
    when they are appropriate  
13. who to refer unresolved issues to documentation to use when 
    communicating information to individuals and groups
14. documentation to use when communicating information to 
    individuals and groups