Overview

This standard is about helping a potential client achieve a realistic understanding of what can be achieved for their project within time, budget and technical feasibility. It entails explaining to them what is possible honestly and without criticising their request. It also involves anticipating the various ways in which the project can be developed. 

This standard could apply to anyone in post production who liaises with clients on potential work.

 

Performance Criteria 

You must be able to:

  1. clarify your understanding of requests, enquiries or possible projects using information from reliable sources of expertise
  2. identify what clients need to know about cost, time and technical requirements in order to progress projects
  3. estimate what is available for post production using information from clients’ overall budgets
  4. identify possibilities in terms of technical feasibility, workflows, costs and timings which are consistent with what clients wants to achieve
  5. explain possibilities, implications and constraints to clients in positive ways
  6. seek technical advice from colleagues to advise clients
  7. find alternative solutions that meet clients’ needs and that have features and benefits that will be attractive to them when requirements can not be met
  8. provide information to clients as required
  9. maintain security for information in line with organisational requirements

 

Knowledge and understanding

You need to know and understand:  

  1. the technical capabilities of the facility and the people available
  2. current viewing standards and current professional, national and international standards of delivery and best practice for the range of platforms and content
  3. sources of expertise about possible projects and how to access them
  4. how long different processes and workflows take and their costs
  5. workflow planning and choice
  6. the problems and risks associated with different kinds of projects
  7. how to identify changes in production that could make significant savings in post production
  8. creative contributions that can be made to a project
  9. who to consult for further information or guidance on different types of project and technical requirements
  10. how to understand potential clients’ needs beyond their initial request
  11. how to identify if client’s expectations on delivery are achievable
  12. how to determine the best processes to follow to produce the main delivery requirement
  13. how to present answers to questions and proposals in ways that potential clients will understand
  14. organisational systems and policies for confidentiality, storage, back up and security